89bd Privacy Policy

1 Introduction and Scope

89bd is an online gaming and betting platform that operates services for users in Bangladesh. This Privacy Policy ("Policy") applies to all services provided through the website https://89bd-app.cam and its applications.

This policy explains how 89bd collects, stores, processes, and discloses your information. By using our services, you agree to the terms of this policy. Our full Terms and Conditions contain detailed information about user responsibilities and account use, which complement this privacy policy.

This policy applies only to individuals aged 21 or above. 89bd does not knowingly collect information from anyone under the age of 21.

2 What Information We Collect

89bd collects various types of information, which can be grouped as follows:

2.1 — Identity Information

Full name and date of birth
National ID or passport number (for account verification)
Mobile number and email address
Home address

2.2 — Account and Financial Information

Username and password (stored in encrypted form)
Deposit and withdrawal history
bKash, Nagad, or Rocket mobile banking number (for payment processing)
Bank account details where applicable

2.3 — Technical Information

IP address and device type
Browser type and version
Operating system
Date and time of access to the website or app
Cookies and session data

2.4 — Gaming and Betting Activity

Play history and betting information
Records of bonus and promotion use
Live chat and support communication details

3 How Information Is Collected

89bd collects information in the following ways:

Directly provided: Information you give during account registration, verification forms, or when contacting the support centre.
Automatic collection: Information collected automatically through cookies, log files, and tracking technologies when you use our platform.
From third parties: Information received from payment processors or identity verification services, which is needed to secure your account.

4 Purpose of Using Information

89bd uses your information for the following purposes:

4.1 — Service Operations

Your information is used to create and manage your account, process deposit and withdrawal transactions, and provide gaming and betting services. Relevant mobile banking details must be processed to complete payments via bKash, Nagad, and Rocket.

4.2 — Identity Verification

Identity verification is carried out to secure accounts and prevent unauthorised access. This is an integral part of our platform's overall security framework.

4.3 — Customer Support

Your communication history is used to improve the quality of support provided through 24/7 live chat and email, and to respond to your queries properly.

4.4 — Fraud Prevention

Our security systems actively work to identify suspicious activity, keep accounts secure, and prevent money laundering.

4.5 — Marketing and Communications

If you have given consent to be contacted, your email or mobile number may be used to send promotional offers, bonus updates, and important account notifications.

5 Disclosure and Sharing of Information

89bd does not sell your personal information to third parties. However, information may be shared in the following circumstances:

Payment providers: Financial information needed to complete deposit and withdrawal transactions is shared with payment processors.
Technology partners: Limited information may be shared with trusted technology partners to ensure platform operation, security verification, and gaming services.
Legal obligations: 89bd may be required to provide information to relevant authorities pursuant to a court order or applicable law.
Business transfers: In the event of a company merger or acquisition, user information may be transferred to the new operating entity.

When sharing information with any third party, 89bd ensures that the party follows privacy protection standards consistent with this policy.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 89bd website. Cookies are small text files stored in your browser.

6.1 — Essential Cookies

These cookies are essential for the core functionality of the website — such as maintaining login sessions and managing security features. They cannot be disabled.

6.2 — Performance and Analytics Cookies

These cookies help us understand how users are using the site, which pages they spend more time on, and where issues occur, which helps improve service quality.

6.3 — Cookie Controls

You can control or delete non-essential cookies through your browser settings. However, disabling certain cookies may mean that some features of the site do not work properly.

7 Data Storage and Security

89bd applies industry-standard security measures to keep your information secure:

SSL Encryption: All data transfers are encrypted using SSL (Secure Sockets Layer) technology.
Secure Servers: User information is stored on safe and secured servers.
Access Controls: Only authorised staff can access user information, and only when necessary.
Password Hashing: Your password is never stored in plain form — only an encrypted hash is kept.

7.1 — Retention Period

To meet legal obligations and for dispute resolution purposes, 89bd may retain certain information for a specified period after an account is closed. Once the information is no longer needed, it is securely deleted.

Please note that no method of data transfer over the internet is entirely risk-free. Even though 89bd takes the highest security measures, we cannot guarantee absolute data security. To keep your account information secure, use a strong password and do not share it with anyone.

8 Your Rights

As a member of 89bd, you have the following rights regarding your own information:

Right to access: You may request a copy of the information we hold about you.
Right to rectification: If there are any errors in your information, you may request that they be corrected.
Right to erasure: In certain circumstances, and subject to legal obligations, you may request that your information be deleted.
Right to object to processing: You have the right to opt out of marketing communications.
Right to data portability: You may request your information in a structured, machine-readable format.

To exercise these rights, contact 89bd's support centre via live chat or email.

9 Responsible Gaming and Use of Data

89bd believes that information about user behaviour plays an important role in ensuring responsible gaming. By analysing patterns in your gaming activity, we can identify unusual or at-risk behaviour and provide support when needed.

Our Responsible Gaming policy explains how limit-setting, temporary breaks, or self-exclusion programmes work, and how your information is used in these processes. We ask all users aged 21 and above to enjoy gaming in a mindful and controlled manner.

10 Children's Privacy

89bd's services are exclusively for individuals aged 21 and above. We do not knowingly collect any information from minors. If we are informed that information belonging to a person under 21 is in our system, it will be deleted immediately and the associated account will be closed.

If you believe that a minor is using our platform, please contact us immediately via live chat.

11 Policy Changes

89bd reserves the right to change or update this privacy policy from time to time. If significant changes are made, we will send a notification to your registered email or mobile number. Continued use of the service after an update will be considered as your agreement to the revised policy.

With each change, the "Last Updated" date at the top of the page will be updated. We recommend that you review this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact 89bd's support team:

Live Chat: 24/7 support is available through the live chat button on the website
Email: [email protected]

We provide support in both Bengali and English. Personal data requests are generally processed within a reasonable timeframe.

For more details or to find answers to common questions, visit our FAQ section, where you will find answers to common queries about accounts, payments, and security.